In Bangladesh, most people are not satisfied with the supply and utility services provided by the government agencies. People face many difficulties to receive basic utility services like health-care, education, power, water-gas supply, traffic etc. Furthermore, most people are not aware of their civic rights. On the other hand, the service providing agencies have many limitations like lack of human resource, logistics and adequate infrastructure along with proper and effective policy.
Over the last few years, the government agencies in Bangladesh have developed their Citizens Charters, that are designed to provide service information and deliverables to the citizens. However, in many cases people are not aware about these existing Charters. Across the world citizens feedback are recognized as an important dimension of the assessment of those services. Making a bridge among the people and the service providers can easily resolve these problems. If common people become aware of what are their inalienable rights stated in the citizen charter, they can understand their needs and performance of the public service agencies. Therefore, they can monitor their deserved services and raise their voice to the civil societies and respective public authorities. This monitoring will further improve their civic facilities and augment their living status.
Bangladesh government has passed the Right to Information Act 2009 and declared its ICT Policy. The present government has promised to establish Digital Bangladesh within 2021. Over the last few years the information and communication technology has proliferated in all stages of the state. More and more people are frequently using different ICT tools like cellular phone, computers, TV etc. Hence, citizens can now play an important role by using these ICT tools to monitor quality of public services and report to attract the attention of the policy makers.
This Web Portal is an internet-based platform that is equipped to receive citizens' opinions and reports via a range of options using mobile phones and the web. Citizens can now participate in quality of service reporting by sending their text, video, or voice messages from mobile phones, or directly uploading them to the portal via web.
The target audience of the web portal are:
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